In-Store IT Pain Points

Quick survey for store managers. The aim: find the tasks that eat the most time on the floor and at the POS, so a proper tool can be built to fix them. Takes about 4 minutes, fully anonymous unless you choose to leave your name.

Sent. Thanks, this goes straight into the list of problems to solve.

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About you

Optional. Only used to follow up if a solution needs your input.

Name Store / department

How much time do these tasks cost?

Rate each from 1 (no issue) to 5 (major daily time sink). Skip anything that doesn't apply to your role.

Price matching / price beat at the POS

1
Fine 2 3 4 5
Major

Checking stock / availability in other stores

1
Fine 2 3 4 5
Major

Click and Collect handling

1
Fine 2 3 4 5
Major

Returns / refunds processing

1
Fine 2 3 4 5
Major

Roster / staffing admin

1
Fine 2 3 4 5
Major

Where does the register queue actually build up?

Tick every situation that regularly slows the line, not just the worst one.

Price match lookups (finding competitor price, verifying it) Waiting on a manager override or approval Item won't scan / barcode issue Stock shows available but isn't on the shelf Gift card, loyalty, or account lookup issues Split payments or complex tender POS system itself is slow or freezes

Repetitive tasks that feel like they should be automated

Anything you or your team does manually, often, that a computer could plausibly do instead. Price checks, reordering, reporting, rostering, anything.

Repetitive tasks

The one thing that wastes the most time *

If you could fix only one thing in-store this year, what would it be, and roughly how much time or friction does it cause per week?

Biggest issue

Anything else

Ideas you've already thought of, tools you wish existed, things other stores do better. Optional.

Other feedback

Responses are kept confidential and used only to shortlist ideas worth exploring.